Contact us via e-mail, phone, or online chat when applicable for us to go through troubleshooting. Our main goal is to unlock your device. Most of the time we can fix the issue and your phone will be unlocked.

Refunds are not processed for customers who do not want to perform troubleshooting methods as this is the only way to find out if the codes truly do not work.

We may refuse refunds if:

The issue of the unlocking failure is due to the buyer not fulfilling any of the applicable “Buyer’s Requirements” as stated in the Terms and Conditions page. This includes legal, compatibility, hard locked, blacklisting, incorrect prompt, and phone information issues.

The unlocking service was obtained elsewhere. You are responsible of your purchase with us regardless if you went somewhere else to get the same code.

Retrieval of the unlock code exceeded our stated average turnaround time. In most instances we are very accurate or even faster with the turnaround times, however, there may be contingencies in which causes a delay. Please contact us to find out why your order might be delayed.

The unlock code has returned and provided to you but you do not wish to unlock your phone anymore.

The phone was already unlocked prior to placing this order.

The order is processing already.





A transaction issue such as a Paypal dispute is active.

We do not have any more options to unlock your device.

Once your return case is received, we will send you an email to notify you that we have received your return case. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.




If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us



Please allow up to 10 days for the refund to show up on your account or credit card.

We process all our payments via PayPal, so please read their refund policy online. If you have any additional questions you can contact them directly.